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Employee Motivation: Leading And Motivating Call Center Teams
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ESOL – English As A 2nd Language In 1 Minute
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First Contact Resolution
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Fix The Customer First
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Funnel Questions In 1 Minute
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Great Customer Service Tips In 1 Minute
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Handling Difficult Customers (LAST) In 1 Minute
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Have Fun: Create A Positive Culture at Work
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How To Say No Nicely To A Customer In 1 Minute
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Identifying Customer Types
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Improving Customer Rapport
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Indifference In 1 Minute
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Keeping Your Customers Informed
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Know Your Business
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Live Chat Etiquette
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Live Chat Tips In 1 Minute
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Make Their Day In 1 Minute
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Microsoft Teams 2021: Getting Started
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Moments Of Truth In 1 Minute
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No Blame Apology In 1 Minute
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Open And Closed Questions In 1 Minute
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Operations Management: Role Of The Customer And Supplier
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Outbound Calling
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Outbound Calling In 1 Minute
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Patient Care: Treat ‘Em Like Dogs
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Perfecting The Customer Experience
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Permission To Ask Questions In 1 Minute
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Positive Affirmation In 1 Minute
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Positive First Impressions
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Positive First Impressions In 1 Minute
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Powerful Phrases At Work In 1 Minute
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Professional Telephone Greeting In 1 Minute
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Questioning Skills
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Questioning Skills In 1 Minute
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Remarkable Customer Service
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Retail Face To Face Sales
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Service Orientation In 1 Minute
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Service Requests
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Stress Response (Fight, Flight, Freeze) In 1 Minute
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Taking Initiative
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Taking Ownership In 1 Minute
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Telephone Hold Standards In 1 Minute
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Telephone Transfers In 1 Minute
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Verbal Holding In 1 Minute
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Vulnerable Customers In 1 Minute
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Working With Other Departments
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