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Whether you’re in a role which interacts directly with clients and customers, or you’re simply interested in engaging more and taking a proactive role at the company, this course teaches the foundations to and benefits of knowing your business. This module covers knowing your organizational structure, understanding and being knowledgeable of product and service updates, staying abreast of current information and trends, communicating that information, and using knowledge best practice. Utilize this course among your staff, particularly those who work closely with clients and customers on a regular basis, to ensure they can communicate accurate and relevant business information.
This course is especially geared toward those who interface directly with customers and want to be more in tune with the company for which they work.
Introduction|Know Your Organizational Structure|Product/Service Updates|Keeping Your Information Current|Communicating Product And Service Information|Using Knowledge Best Practice|Recap
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