Identifying Customer Types

$19.95

Understanding the various motivations that drive customer behaviors helps customer-facing employees learn how to tailor their approach based on the customer’s needs. This multimedia training uses some humor to focus on the types of customers workers encounter and how to talk to them. The different types of customers you may encounter include, value shoppers, relationship shoppers, independent shoppers, and “hands off” shoppers. This course demonstrates how to identify what each type of customer wants, and what strategies to use. Use this course to help your customer-facing employees understand how to better meet their customers’ needs.

Description

Audience:
Anyone in a customer-facing role

Workplaces:
Offices

Topics:
The Four Main Types Of Customers|Value Shoppers|Relationship Shoppers|Independent Shoppers|Hands-Off Shoppers

Languages:
en

Video Format:
HD

Quiz Questions:
5

Number of Lessons:
5

Training Time:
22-26 minutes

Closed Captioning:
Yes

Devices Supported:
Windows, Apple, Android, Chrome

Required Plugins:
None

Interactive Producer:
Mastery Training Content Network

Original Content Producer:
Big Pow! Enterprises, LLC dba The Jeff Havens Comp