Managing Difficult Customers

$11.95

Every customer has their own reason for complaining. As a customer-facing employee your job is to help manage the situation and try to achieve a positive outcome. This video training explores best practices for managing difficult customers. This training explores how to build a relationship with a difficult customer. Viewers learn tips about dealing with upset customers. This training shows examples of techniques to assist a difficult customer. Use this video to educate employees about managing difficult customers and improve their level of service.

SKU: lplnmdcu_vod Category: Tag:

Description

Audience:
Everyone in a customer-facing role

Workplaces:
Not Specified

Topics:
Introduction|Customers Will Be Different|Steps For Handling Difficult Customers|How To Treat Upset Customers|Closing The Conversation|Recap

Languages:
en

Video Format:
HD

Quiz Questions:
0

Number of Lessons:
6

Training Time:
8-8 minutes

Closed Captioning:
No

Devices Supported:
Windows, Apple, Android, Chrome

Required Plugins:
None

Interactive Producer:
Mastery Training Content Network

Original Content Producer:
LearningPlanet