Employee Motivation: Leading And Motivating Call Center Teams

$9.95

Studies show call centers have an annual turnover rate of 30% to 45%. This training course teaches managers three processes to help them retain call center employees: hire the best people for the job; keep employees motivated; and affirm and reward the team. Viewers are shown how measurements can be used to motivate employees. Having goals, metrics, and key performance indicators (KPIs) provide tangible objectives for employees to work towards. This course illustrates how affirming and rewarding employees has a tangible effect on the whole company. Complete this training course to learn how to create and maintain a successful call center team.

Description

Audience:
Everyone who has a leadership role in a call center

Workplaces:
Offices

Topics:
Introduction|Hiring And Post Hiring|Measure, Monitor and Motivate|Reward And Affirm|Summary

Languages:
en

Video Format:
HD

Quiz Questions:
3

Number of Lessons:
5

Training Time:
15-17 minutes

Closed Captioning:
No

Devices Supported:
Windows, Apple, Android, Chrome

Required Plugins:
None

Interactive Producer:
Mastery Training Content Network

Original Content Producer:
TalentQuest