Managing Customer Needs
$11.95
Quality customer service is rooted in managing a customer’s needs. To do that well, as this course shows, customer service personnel must understand how communication and customer service fit together. By first presenting the meaning and impact of active listening, this course teaches employees how to show customers they are listening to what they have to say. Upon learning the 3 Communication Styles, Assertiveness, Aggressiveness, and Passiveness, employees then discover how to be assertive and address the customer’s needs and expectations without being offensive. Use this course to enable all customer service employees to actively listen and make it as easy as possible for customers to deal with the company.
Description
Audience:
Customer service employees in all departments and levels
Workplaces:
Not Specified
Topics:
Introduction|Listening To Your Customers|Communication Styles|Understanding Behavioral Styles|Building Rapport|Find And Manage Customer Needs|Make Your Customers Feel Special|Recap
Languages:
en
Video Format:
HD
Quiz Questions:
0
Number of Lessons:
8
Training Time:
10-10 minutes
Closed Captioning:
No
Devices Supported:
Windows, Apple, Android, Chrome
Required Plugins:
None
Interactive Producer:
Mastery Training Content Network
Original Content Producer:
LearningPlanet
