Customer Service – It’s Not My Department
$4.95
Customer service reps need to take ownership of their roles and take the extra effort to help a customer, even if what the customer is asking falls out of their realm of expertise. This video shows you how just sending a customer to another department sends them out the door. In the “right way” scenario the rep learns what the customer needs and walks her over to the right department; leaving him and the customer a lot happier. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”
Description
Audience:
Customer service reps
Workplaces:
Retail Stores
Topics:
It’s Not My Department
Languages:
en
Video Format:
HD
Quiz Questions:
0
Number of Lessons:
1
Training Time:
2-2 minutes
Closed Captioning:
No
Devices Supported:
Windows, Apple, Android, Chrome
Required Plugins:
None
Interactive Producer:
Mastery Training Content Network
Original Content Producer:
Video Visions