Customer Service in Government: Think Like the Customer
$24.95
Customer service in the public sector presents unique challenges to service professionals because most customers call or come in because of a need. Whether someone has a need or want they deserve to be treated with compassion and understanding. “Customer Service in Government: Think Like the Customer” provides a helpful reminder of the service people deserve. The training program begins by following a public employee on his day off as he runs errands involving the public sector. The poor service examples are followed by tips on what could have been done to make the experiences positive customer interactions. Employees benefit from friendly reminders to serve customer the way they want to be served.
Description
Audience:
Any public sector employee in need of customer service training
Workplaces:
Offices
Topics:
Introduction|Examples of Poor Service|Conclusion|Bonus Tips
Languages:
en
Video Format:
SD-Wide
Quiz Questions:
10
Number of Lessons:
4
Training Time:
14-24 minutes
Closed Captioning:
No
Devices Supported:
Windows, Apple, Android, Chrome
Required Plugins:
None
Interactive Producer:
Mastery Training Content Network
Original Content Producer:
CRM Learning