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Most people agree organizational “silos” lead to a myriad of issues. The question becomes what are you going to do to tear down the walls and start working as a team? This online training helps organizations and individuals recognize how to be stronger by working together. This well-paced training video using sales and service as an example of two departments not working together to service internal or external customer needs. Some topics covered are how to recognize when department needs are being placed above customer needs, meeting internal customer’s needs, improving internal and external interactions and how to be more efficient as a team. Use this training to encourage employees to provide exemplary service inside and outside your organization.
Customer service and sales reps
How Could This Sale Go Wrong?|Viewing Policy and Roles Too Rigidly|Lack of Respect|Failure to Serve the Customer|Conclusion
Number of Lessons:
Windows, Apple, Android, Chrome
Mastery Training Content Network
Original Content Producer: