Customer Service: De-escalation Techniques For Difficult Customers
$24.95
Retail workers regularly face high stress and emotionally charged situations. This video training explores customer service de-escalation techniques for difficult customers. This video explains why de-escalation is important in retail. This course demonstrates how to avoid confrontational language. This training discusses key de-escalation techniques, including using a positive tone, active listening, and open body language. The course also shows employees when to involve management or security and how to stay safe. Being able to de-escalate a challenging situation helps to protect employees from harm. Use this course to educate employees about customer service de-escalation techniques for working with difficult customers.
Description
Audience:
Retail workers
Workplaces:
Auto Repair Shop|Hotels and Motels|Restaurants and Food Services|Retail Stores
Topics:
Introduction|Why De-escalation Matters In Retail |Maintain A Calm And Positive Tone |Use Active Listening|Use Open Body Language |Keep A Safe Distance|Avoid Challenging Or Confrontational Language |Offer Solutions And Alternatives |Know When To Involve Management Or Security|Conclusion
Languages:
en-es
Video Format:
HD
Quiz Questions:
10
Number of Lessons:
10
Training Time:
9-19 minutes
Closed Captioning:
No
Devices Supported:
Windows, Apple, Android, Chrome
Required Plugins:
None
Interactive Producer:
Mastery Training Content Network
Original Content Producer:
TrainingABC, LLC
