This online video training video educates viewers on the importance of leadership for managing employees who offer customer service. The video uses examples of poor customer service to teach supervisors how to improve the way they train employees to interact with customers. This video explains the connections between how supervisors lead and how employees behave toward customers. Viewers learn how to empower their employees to better service the customers and how to turn problems around. Use this video training to better understand the value of training employees in good customer service practices.
All managers and supervisors who work in customer service
Restaurants and Food Services|Retail Stores
Introduction|Your Attitude Sets the Tone|Empower Employees|Turn Customer Problems Around|Conclusion
Number of Lessons:
Windows, Apple, Android, Chrome
Mastery Training Content Network
Original Content Producer: