Customer Service: Avoid Costly Mistakes (Supervisor Tips)
$24.95
This online video training video educates viewers on the importance of leadership for managing employees who offer customer service. The video uses examples of poor customer service to teach supervisors how to improve the way they train employees to interact with customers. This video explains the connections between how supervisors lead and how employees behave toward customers. Viewers learn how to empower their employees to better service the customers and how to turn problems around. Use this video training to better understand the value of training employees in good customer service practices.
Description
Audience:
All managers and supervisors who work in customer service
Workplaces:
Restaurants and Food Services|Retail Stores
Topics:
Introduction|Your Attitude Sets the Tone|Empower Employees|Turn Customer Problems Around|Conclusion
Languages:
en
Video Format:
SD-Wide
Quiz Questions:
10
Number of Lessons:
5
Training Time:
11-21 minutes
Closed Captioning:
No
Devices Supported:
Windows, Apple, Android, Chrome
Required Plugins:
None
Interactive Producer:
Mastery Training Content Network
Original Content Producer:
CRM Learning
