Customer Service: Avoid Costly Mistakes (Supervisor Tips)

$19.95

This online video training video educates viewers on the importance of leadership for managing employees who offer customer service. The video uses examples of poor customer service to teach supervisors how to improve the way they train employees to interact with customers. This video explains the connections between how supervisors lead and how employees behave toward customers. Viewers learn how to empower their employees to better service the customers and how to turn problems around. Use this video training to better understand the value of training employees in good customer service practices.

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Description

Audience:
All managers and supervisors who work in customer service

Workplaces:
Restaurants and Food Services|Retail Stores

Topics:
Introduction|Your Attitude Sets the Tone|Empower Employees|Turn Customer Problems Around|Conclusion

Languages:
en

Video Format:
SD-Wide

Quiz Questions:
10

Number of Lessons:
5

Training Time:
11-21 minutes

Closed Captioning:
No

Devices Supported:
Windows, Apple, Android, Chrome

Required Plugins:
None

Interactive Producer:
Mastery Training Content Network

Original Content Producer:
CRM Learning