Customer Service Supervision – Tell People What They’re Doing Right

$3.95

When a supervisor only comments on what an employee is doing wrong, they create bad feelings that are passed on to customers. This video shows how when one supervisor focuses on what an employee is doing right, the rep is more motivated, engaged and ready to help customers. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”

Description

Audience:
Customer Service Supervisors and Managers

Workplaces:
Retail Stores

Topics:

Languages:
en

Video Format:
SD-Wide

Quiz Questions:
0

Number of Lessons:
1

Training Time:
3-3 minutes

Closed Captioning:
No

Devices Supported:
Windows, Apple, Android, Chrome

Required Plugins:
None

Interactive Producer:
Mastery Training Content Network

Original Content Producer:
Video Visions