Customer Service Supervision – How To Handle Mistakes
$4.95
When a supervisor publicly reprimands a service rep, they both look bad. This video shows how when a supervisor discusses an employee’s mistake in private, the rep has an opportunity to learn how to be a better service provider. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”
Description
Audience:
Customer Service Supervisors
Workplaces:
Hotels and Motels
Topics:
How To Handle Mistakes
Languages:
en
Video Format:
HD
Quiz Questions:
0
Number of Lessons:
1
Training Time:
3-3 minutes
Closed Captioning:
No
Devices Supported:
Windows, Apple, Android, Chrome
Required Plugins:
None
Interactive Producer:
Mastery Training Content Network
Original Content Producer:
Video Visions