Customer Service in Government: Think Like the Customer

$19.95

Customer service in the public sector presents unique challenges to service professionals because most customers call or come in because of a need. Whether someone has a need or want they deserve to be treated with compassion and understanding. “Customer Service in Government: Think Like the Customer” provides a helpful reminder of the service people deserve. The training program begins by following a public employee on his day off as he runs errands involving the public sector. The poor service examples are followed by tips on what could have been done to make the experiences positive customer interactions. Employees benefit from friendly reminders to serve customer the way they want to be served.

SKU: crmlcsig_vod Category: Tag:

Description

Audience:
Any public sector employee in need of customer service training

Workplaces:
Offices

Topics:
Introduction|Examples of Poor Service|Conclusion|Bonus Tips

Languages:
en

Video Format:
SD-Wide

Quiz Questions:
10

Number of Lessons:
4

Training Time:
14-24 minutes

Closed Captioning:
No

Devices Supported:
Windows, Apple, Android, Chrome

Required Plugins:
None

Interactive Producer:
Mastery Training Content Network

Original Content Producer:
CRM Learning