Customer Service Supervision – Quality Matters As Much As Quantity
$4.95
This video shows how a supervisor who focuses on performance numbers and dismisses employee concerns creates uncaring service providers, and in contrast how a supervisor who cares about his employees, develops service providers who care about their customers. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”
Description
Audience:
Supervisors of Customer Service Reps
Workplaces:
Offices
Topics:
Quality Matters as Much as Quantity
Languages:
en
Video Format:
HD
Quiz Questions:
0
Number of Lessons:
1
Training Time:
3-3 minutes
Closed Captioning:
No
Devices Supported:
Windows, Apple, Android, Chrome
Required Plugins:
None
Interactive Producer:
Mastery Training Content Network
Original Content Producer:
Video Visions