Managing Difficult Customers
$11.95
Every customer has their own reason for complaining. As a customer-facing employee your job is to help manage the situation and try to achieve a positive outcome. This video training explores best practices for managing difficult customers. This training explores how to build a relationship with a difficult customer. Viewers learn tips about dealing with upset customers. This training shows examples of techniques to assist a difficult customer. Use this video to educate employees about managing difficult customers and improve their level of service.
Description
Audience:
Everyone in a customer-facing role
Workplaces:
Not Specified
Topics:
Introduction|Customers Will Be Different|Steps For Handling Difficult Customers|How To Treat Upset Customers|Closing The Conversation|Recap
Languages:
en
Video Format:
HD
Quiz Questions:
0
Number of Lessons:
6
Training Time:
8-8 minutes
Closed Captioning:
No
Devices Supported:
Windows, Apple, Android, Chrome
Required Plugins:
None
Interactive Producer:
Mastery Training Content Network
Original Content Producer:
LearningPlanet
