Employee Motivation: Leading And Motivating Call Center Teams
$11.95
Studies show call centers have an annual turnover rate of 30% to 45%. This training course teaches managers three processes to help them retain call center employees: hire the best people for the job; keep employees motivated; and affirm and reward the team. Viewers are shown how measurements can be used to motivate employees. Having goals, metrics, and key performance indicators (KPIs) provide tangible objectives for employees to work towards. This course illustrates how affirming and rewarding employees has a tangible effect on the whole company. Complete this training course to learn how to create and maintain a successful call center team.
Description
Audience:
Everyone who has a leadership role in a call center
Workplaces:
Offices
Topics:
Introduction|Hiring And Post Hiring|Measure, Monitor and Motivate|Reward And Affirm|Summary
Languages:
en
Video Format:
HD
Quiz Questions:
3
Number of Lessons:
5
Training Time:
15-17 minutes
Closed Captioning:
No
Devices Supported:
Windows, Apple, Android, Chrome
Required Plugins:
None
Interactive Producer:
Mastery Training Content Network
Original Content Producer:
TalentQuest
