Customer Win Back Techniques

$11.95

Businesses rely on their customers to remain in business. Research shows businesses have a much greater chance of selling to an existing or previous customer than to someone who has never done business with the company before. This video training explores ways to win back customers. This training explains the reasons to care about lost customers. Viewers learn how win back programs work and what techniques to use to regain customer trust. It is less expensive to reengage a former customer than it is to find new customers. Use this video to educate employees about customer win back techniques.

Description

Audience:
Anyone in a customer service or sales role

Workplaces:
Offices

Topics:
Introduction|Why Care About Lost Customers?|How Win Back Programs Can Help|Regain Customer Trust|Recap

Languages:
en

Video Format:
HD

Quiz Questions:
0

Number of Lessons:
5

Training Time:
9-9 minutes

Closed Captioning:
No

Devices Supported:
Windows, Apple, Android, Chrome

Required Plugins:
None

Interactive Producer:
Mastery Training Content Network

Original Content Producer:
LearningPlanet