Customer Service: Understanding the Customer’s View

$19.95

This Video On Demand uses the humorous, personal experiences of the narrator, Cliff, to present examples of poor customer service in multiple environments. The video training emphasizes the need to treat customers with respect, be sincere and friendly, and to help problem solve. Takeaways from this entertaining video includes the importance of acknowledging the customer, maintaining neatness, always putting people first, solving the customer’s problem, being sincere, saying “You’re Welcome,” and thanking customers for their patronage. Poor customer service is the main reason businesses lose patrons, and word of bad service travels fast. This video puts the viewer in the customer’s shoes and effectively demonstrates what poor service looks like and how to deliver good, friendly service.

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Description

Audience:
Customer service representatives engaging in face-to-face service

Workplaces:
Hotels and Motels|Restaurants and Food Services|Retail Stores

Topics:
Introduction|Who is a Customer?|Customer Expectations|Good Customer Service|Conclusion

Languages:
en

Video Format:
SD-Wide

Quiz Questions:
10

Number of Lessons:
5

Training Time:
14-24 minutes

Closed Captioning:
No

Devices Supported:
Windows, Apple, Android, Chrome

Required Plugins:
None

Interactive Producer:
Mastery Training Content Network

Original Content Producer:
CRM Learning