Customer Service Supervision – Encourage Employee’s To Find Solutions

$3.95

When a supervisor takes on a rep’s problem customer, the rep learns nothing. This video shows how when a supervisor supports a rep in figuring out a solution herself, she grows in the job and learns how to solve customer problems on her own. Learn how to empower your reps to solve problems. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”

Description

Audience:
Customer Service Supervisors

Workplaces:
Offices

Topics:

Languages:
en

Video Format:
SD-Wide

Quiz Questions:
0

Number of Lessons:
1

Training Time:
3-3 minutes

Closed Captioning:
No

Devices Supported:
Windows, Apple, Android, Chrome

Required Plugins:
None

Interactive Producer:
Mastery Training Content Network

Original Content Producer:
Video Visions