Customer Service Skills for Patient Satisfaction

$24.95

Everyone wants to be treated respectfully. This holds true when we are interacting with members of the health care community. In this training video health care employees and professionals are reminded of their ability to impact the way the entire facility is viewed by a patient. Some of the tips in this video training include “moments of truth” and how to use them effectively. Instruction is provided on how to respond appropriately to patient needs, provide service recovery for when things go wrong, and provide clear communication and understand the significance of complaints. The instruction from this video is easily applied immediately to improve the quality of care for all your patients.

Description

Audience:
Members of the healthcare community

Workplaces:
Healthcare Facilities

Topics:
Introduction|Moment of Truth & Patient Privacy|Avoid Negative Comments & Patient Confidentiality|Practice Service Recovery|Communicate Caring & Respect|Provide Patient Information|Encourage Complaints|Prepare Patients for Discharge|Conclusion

Languages:
en

Video Format:
SD-Wide

Quiz Questions:
10

Number of Lessons:
9

Training Time:
21-31 minutes

Closed Captioning:
No

Devices Supported:
Windows, Apple, Android, Chrome

Required Plugins:
None

Interactive Producer:
Mastery Training Content Network

Original Content Producer:
CRM Learning