Customer Service Skills for Patient Satisfaction
$30.95
Everyone wants to be treated respectfully. This holds true when we are interacting with members of the health care community. In this training video health care employees and professionals are reminded of their ability to impact the way the entire facility is viewed by a patient. Some of the tips in this video training include “moments of truth” and how to use them effectively. Instruction is provided on how to respond appropriately to patient needs, provide service recovery for when things go wrong, and provide clear communication and understand the significance of complaints. The instruction from this video is easily applied immediately to improve the quality of care for all your patients.
Description
Audience:
Members of the healthcare community
Workplaces:
Healthcare Facilities
Topics:
Introduction|Moment of Truth & Patient Privacy|Avoid Negative Comments & Patient Confidentiality|Practice Service Recovery|Communicate Caring & Respect|Provide Patient Information|Encourage Complaints|Prepare Patients for Discharge|Conclusion
Languages:
en
Video Format:
SD-Wide
Quiz Questions:
10
Number of Lessons:
9
Training Time:
21-31 minutes
Closed Captioning:
No
Devices Supported:
Windows, Apple, Android, Chrome
Required Plugins:
None
Interactive Producer:
Mastery Training Content Network
Original Content Producer:
CRM Learning