Customer Service: Avoid Costly Mistakes

$24.95

It costs businesses five times as much to find a new customer than it does to keep an old one. This training video gives practical tips for creating satisfied, long-term customers. This course shows how frustrating it can be to a customer who feels misunderstood. Viewers how listening carefully helps to correctly address issues and complaints. This video demonstrates the importance of meeting and greeting customers in order to make them feel welcome. This course showcases the examples of customer service mistakes and the appropriate remedies. Implementing the skills taught in this course helps increase customer satisfaction and retention in your workplace.

Description

Audience:
Anyone looking to develop customer service skills

Workplaces:
Restaurants and Food Services|Retail Stores

Topics:
Introduction|Customer Service Failures|Find a Way to Say Yes|Coach Each Other|Listen Carefully/Fix it on the Spot|More Customer Service Failures|What the Customer Really Hears|Good Customer Service|Conclusion

Languages:
en

Video Format:
SD-Wide

Quiz Questions:
10

Number of Lessons:
9

Training Time:
19-29 minutes

Closed Captioning:
No

Devices Supported:
Windows, Apple, Android, Chrome

Required Plugins:
None

Interactive Producer:
Mastery Training Content Network

Original Content Producer:
CRM Learning