Customer Service: So Help Me, Supervisor Edition
$30.95
The most important aspect of the customer service industry is, naturally, customer service. Every business wants to give their customers everything they need, but supervisors need to be able to keep the front line employees, those who deal directly with the customer, from dropping the ball. This Video On Demand instructs you, the supervisor, how to consistently get the best customer service you can from your employees; through training, examining the problems at hand, and even addressing an employee’s mistake should one occur. You need to empower people to do their jobs, but also realize mistakes may occur. A good supervisor turns those mistakes into opportunities for growth. Learn the keys to performing these supervisory techniques in this training lesson.
Description
Audience:
Supervisors working in customer service
Workplaces:
Hotels and Motels|Offices|Retail Stores
Topics:
Introduction|What Do You See?|Do You Let Policy Get In The Way of Service?|How Do You Measure Service?|Who Should Handle Customer Problems?|What If They Make A Mistake?|Review
Languages:
en
Video Format:
HD
Quiz Questions:
10
Number of Lessons:
7
Training Time:
17-27 minutes
Closed Captioning:
Yes
Devices Supported:
Windows, Apple, Android, Chrome
Required Plugins:
None
Interactive Producer:
Mastery Training Content Network
Original Content Producer:
Video Visions