Remarkable Customer Service

$19.95

The key difference between a thriving company and a struggling company is their quality of customer service. This gives businesses and their employees who offer remarkable customer service experiences the ultimate competitive advantage. Delivering on its title, this course teaches learners, from business owners to cashiers, the difference between excellent customer service and poor customer service. Refreshing and entertaining, this course effectively shows how and why excellent customer service is critical to high levels of customer loyalty and retention. Present this course to ensure all employees who engage with customers understand what motivates customers, how to anticipate their needs, and communicate with them effectively, yet respectfully.

Description

Audience:
Employees at all levels whose jobs include engaging with customers

Workplaces:
Offices

Topics:
The Value Of Remarkable Customer Service|Names And Greetings|The Three Magic Words Of Customer Service|When, If, And How To Go Off-Script|Striking A Balance Between Too Formal And Too Casual|How To Express Empathy|How To Tell Your Customers No|Anticipating Customer Needs

Languages:
en

Video Format:
HD

Quiz Questions:
8

Number of Lessons:
8

Training Time:
28-36 minutes

Closed Captioning:
Yes

Devices Supported:
Windows, Apple, Android, Chrome

Required Plugins:
None

Interactive Producer:
Mastery Training Content Network

Original Content Producer:
Big Pow! Enterprises, LLC dba The Jeff Havens Comp