Managing Upset Customers

$9.95

Working with upset customers takes skill and finesse. With the right training, you can learn how to address conflicts positively and effectively. Use this training course to learn the skills needed to address and solve customer issues. This course teaches customer-facing employees about the right tools for addressing customer conflicts. Viewers also learn how to demonstrate the right attitude when discussing a customer’s issues, such as staying calm and building a connection. Customers can become upset for many different reasons. With this training course, your team will learn the specific behaviors and attitudes to adopt to resolve customer conflicts.

Description

Audience:
All customer-facing employees

Workplaces:
Manufacturing Plant|Offices

Topics:
Introduction|Use The Right Tools|Have The Right Attitude|Find The Right Solution|Summary

Languages:
en

Video Format:
HD

Quiz Questions:
4

Number of Lessons:
5

Training Time:
11-15 minutes

Closed Captioning:
No

Devices Supported:
Windows, Apple, Android, Chrome

Required Plugins:
None

Interactive Producer:
Mastery Training Content Network

Original Content Producer:
TalentQuest