Empathy: The Key To Active Listening
$11.95
In an increasingly digital world, empathy and listening are key skills to have in one’s repertoire now more than ever. Empathy makes the other person feel heard, and helps you build rapport with the person you’re listening to. The course covers empathy, emotional intelligence, identifying the emotions of others, communicating empathy, and empathy in the digital age. Utilize this course among all your staff, particularly those roles which directly interface with customers and clients, to help them understand the role empathy plays in active listening and communication.
Description
Audience:
Geared toward those interested in strengthening their active listening skills
Workplaces:
Not Specified
Topics:
What Is Empathy?|Empathy And Emotional Intelligence|Identifying Emotions Of Others|Communicating Empathy|Empathy In The Digital Age
Languages:
en-es
Video Format:
HD
Quiz Questions:
5
Number of Lessons:
5
Training Time:
17-22 minutes
Closed Captioning:
Yes
Devices Supported:
Windows, Apple, Android, Chrome
Required Plugins:
None
Interactive Producer:
Mastery Training Content Network
Original Content Producer:
Bigger Brains