Get unlimited access to all courses with our Achiever Membership! Sign Up Today
Psychology Today refers to emotional intelligence as the ability to identify and manage one’s own emotions, as well as the emotions of others. If you’re working with patients, clients, or customers, especially in high pressure and high stress situations, honing your emotional intelligence, or EI, is especially important. The course covers the basics of EI, including the four abilities of EI, the four factors of EI, and how to manage EI. Utilize this course among any of your staff, particularly those in people-facing roles, to help them better understand and improve their own emotional intelligence.
This course is aimed at anyone interested in improving their emotional intelligence (EI), especially those in customer-facing roles.
Introduction|The Four Abilities Of Emotional Intelligence|The Four Factors Of Emotional Intelligence|How To Manage Emotional Intelligence|Recap
Number of Lessons:
Windows, Apple, Android, Chrome
Mastery Training Content Network
Original Content Producer: