Emotional Intelligence

$11.95

Psychology Today refers to emotional intelligence as the ability to identify and manage one’s own emotions, as well as the emotions of others. If you’re working with patients, clients, or customers, especially in high pressure and high stress situations, honing your emotional intelligence, or EI, is especially important. The course covers the basics of EI, including the four abilities of EI, the four factors of EI, and how to manage EI. Utilize this course among any of your staff, particularly those in people-facing roles, to help them better understand and improve their own emotional intelligence.

SKU: lplneint_vod Category: Tag:

Description

Audience:
This course is aimed at anyone interested in improving their emotional intelligence (EI), especially those in customer-facing roles.

Workplaces:
Not Specified

Topics:
Introduction|The Four Abilities Of Emotional Intelligence|The Four Factors Of Emotional Intelligence|How To Manage Emotional Intelligence|Recap

Languages:
en

Video Format:
HD

Quiz Questions:
0

Number of Lessons:
5

Training Time:
10-10 minutes

Closed Captioning:
No

Devices Supported:
Windows, Apple, Android, Chrome

Required Plugins:
None

Interactive Producer:
Mastery Training Content Network

Original Content Producer:
LearningPlanet