Customer Service: Skills Required
$11.95
American companies lose over $62 billion each year because of poor customer service. Here is your opportunity to make a difference, increase sales, and excel. This course is geared toward those who want to beef up their customer service delivery and skills. This course introduces the unique art of customer service, qualities of a good customer service representative and the best practices for hiring and training. Utilize this course among customer service leaders in order to help your organization provide stellar service and maintain a loyal customer base.
Description
Audience:
This course is geared at anyone in the customer service industry, particularly those in leadership roles
Workplaces:
Offices|Retail Stores
Topics:
Introduction|Qualities Of A Good Customer Service Representative|Hiring And Training
Languages:
en
Video Format:
HD
Quiz Questions:
5
Number of Lessons:
3
Training Time:
6-11 minutes
Closed Captioning:
Yes
Devices Supported:
Windows, Apple, Android, Chrome
Required Plugins:
None
Interactive Producer:
Mastery Training Content Network
Original Content Producer:
PowerSplash Project
