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Many people working on the front line in call centers, receptions or retail experience abusive or angry people. This one-minute video explains five things you can do to help those situations have a better outcome and give you some coping mechanisms.
Anyone working in front-line customer service or sales
Coping Under Fire On The Front Line In 1 Minute
Number of Lessons:
Windows, Apple, Android, Chrome
Mastery Training Content Network
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