Conflict De-Escalation Techniques: Communicating Face Covering Policies With Customers
$4.95
You’ve seen the news stories of customers getting into angry and sometimes violent confrontations over their refusal to wear face coverings, and you don’t want that to happen to you. This microlearning helps you avoid any problems by offering a step-by-step process for talking with anyone who doesn’t want to follow your face covering policy. You’ll also see several examples of how not to talk to them, since those ones are a lot of fun to film. This microlearning series helps you establish sensible and successful face covering policies to help reduce tension and increase compliance, as well as provide multiple techniques for de-escalating any situations with those few employees or customers who refuse to comply.
Description
Audience:
All customer-facing employees
Workplaces:
Not Specified
Topics:
Communicating with Difficult Customers
Languages:
en
Video Format:
HD
Quiz Questions:
3
Number of Lessons:
1
Training Time:
5-8 minutes
Closed Captioning:
Yes
Devices Supported:
Windows, Apple, Android, Chrome
Required Plugins:
None
Interactive Producer:
Mastery Training Content Network
Original Content Producer:
Big Pow! Enterprises, LLC dba The Jeff Havens Comp