.Conflict De-Escalation Techniques: Communicating Face Covering Policies With Customers

$3.95 $0.00

You’ve seen the news stories of customers getting into angry and sometimes violent confrontations over their refusal to wear face coverings, and you don’t want that to happen to you. This microlearning helps you avoid any problems by offering a step-by-step process for talking with anyone who doesn’t want to follow your face covering policy. You’ll also see several examples of how not to talk to them, since those ones are a lot of fun to film. This microlearning series helps you establish sensible and successful face covering policies to help reduce tension and increase compliance, as well as provide multiple techniques for de-escalating any situations with those few employees or customers who refuse to comply.

Description

Audience:
All customer-facing employees

Workplaces:
Not Specified

Topics:
Communicating with Difficult Customers

Languages:
en

Video Format:
HD

Quiz Questions:
3

Number of Lessons:
1

Training Time:
5-8 minutes

Closed Captioning:
Yes

Devices Supported:
Windows, Apple, Android, Chrome

Required Plugins:
None

Interactive Producer:
Mastery Training Content Network

Original Content Producer:
Big Pow! Enterprises, LLC dba The Jeff Havens Comp