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Nobody likes a complainer. However, as with so many things, especially in a professional situation, we must deal with these encounters in a tactful and polite manner. This is particularly important if our jobs and company’s reputation are on the line. Luckily, this training module comes packed with tips for handling complaints. The course covers what really makes a customer challenging, facts about complaints, the actual complaint process, escalation procedures, and five pitfalls to avoid. Utilize this course to help facilitate your customer service staff in being the best ambassadors for your organization.
This course is geared toward anyone in a customer-facing role interested in improving their customer service delivery skills.
Introduction|What Makes Customers Challenging|Facts About Complaints|The Complaint Process|Escalation Procedures|5 Pitfalls To Avoid|Recap
Number of Lessons:
Windows, Apple, Android, Chrome
Mastery Training Content Network
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