Award Winning Telephone Techniques Part 1

$9.95

There’s nothing worse than calling a business and being put on hold, or more frustrating than that, finding yourself unable to speak to a live person. This is the first in a two-part series on telephone etiquette and the delivery of amazing service. Being in a customer service role, you are often a customer’s first point of contact, so it is critical to master these skills. This course discusses appropriate answer time, telephone greeting, quality of listening, control of the call, and the importance of having strong product and service knowledge. Utilize this course among your customer service teams to empower them to be the best customer service representatives and agents they can be by honing these techniques. Be sure to continue with Award Winning Telephone Techniques Part 2.

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SKU: lplnawt1_vod Category: Tag:

Description

Audience:
This course is geared toward anyone working in a call center or customer service role. Supervisors and operational leaders could also benefit from this course.

Workplaces:
Not Specified

Topics:
Introduction|Answer Time|Telephone Greeting|Quality Of Listening|Call Control|Product/Service Knowledge|Recap

Languages:
en

Video Format:
HD

Quiz Questions:
0

Number of Lessons:
7

Training Time:
10-10 minutes

Closed Captioning:
No

Devices Supported:
Windows, Apple, Android, Chrome

Required Plugins:
None

Interactive Producer:
Mastery Training Content Network

Original Content Producer:
LearningPlanet