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Outbound calls are an effective method for acquiring and retaining customers. Yet, with only a few seconds to foster the customer’s trust, a poorly conducted outbound call can do more harm than good. Offering a clear and motivating overview of how to make an immediate, positive impact, this course teaches learners the core tenets of an outbound call that help create a quality experience for the customer. After learning how to professionally open the call, ask questions, and listen, learners are taught how to prompt the call to action, gain the customer’s commitment, and control the call while adding value, and when and how to conclude it. Use this course so all outbound callers engage your customers, professionally represent the company, and prompt the intended call to action.
Outbound call center employees or sales employees
Introduction|Call Opening, Asking Questions And Listening|Call To Action, Gaining Commitment And Call Control|Call Conclusion, Adding Value And Professionalism|Recap
Number of Lessons:
Windows, Apple, Android, Chrome
Mastery Training Content Network
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