Answering The Telephone

$9.95

An unprofessional customer service representative can damage a company’s brand. This course teaches customer service personnel the impact answering the phone professionally has on preventing brand damage from occurring. Opening by explaining the four main aspects of a professional phone call, this course shows learners how to answer a phone call professionally and project the best possible company image. After learning the importance of a positive first impression, employees acquire the skills and practices for professionally answering the phone and learn how to execute an optimal phone call every time. Use this course to motivate your customer service team to exude presence, polish, and personality on every telephone call.

Want a discount? Become a member!

Description

Audience:
Customer service employees in all departments and levels

Workplaces:
Not Specified

Topics:
Introduction|Positive First Impressions|Opening The Call|Identifying The Caller|The Body Of The Call|Recap

Languages:
en

Video Format:
HD

Quiz Questions:
0

Number of Lessons:
6

Training Time:
10-10 minutes

Closed Captioning:
No

Devices Supported:
Windows, Apple, Android, Chrome

Required Plugins:
None

Interactive Producer:
Mastery Training Content Network

Original Content Producer:
LearningPlanet