Six Rules For Better Customer Service

$24.95

Because customer service is the face of most businesses, well-trained customer service employees can be a company’s greatest asset. This step-by-step training video shows workers simple communication techniques to help businesses retain customers and add new ones. By treating a caller like a welcome guest rather than an annoyance, employees can form bonds with customers and boost business. Together, these guidelines show workers how communication techniques they already know and use in daily conversation make them customer service dynamos.

SKU: sskuscrc_vod Category: Tag:

Description

Audience:
Customer service representatives

Workplaces:
Offices

Topics:
Introduction|People Before Paperwork|Don’t Rush Your Caller|Be Friendly Before You Know Who It Is|Don’t Be Too Busy To Be Nice|Don’t Use Military Language On Civilians|Be Personally Accountable – Don’t Pass The Buck|Review

Languages:
en

Video Format:
HD

Quiz Questions:
20

Number of Lessons:
8

Training Time:
18-38 minutes

Closed Captioning:
Yes

Devices Supported:
Windows, Apple, Android, Chrome

Required Plugins:
None

Interactive Producer:
Mastery Training Content Network

Original Content Producer:
SoftSkillsU