Resolving Conflict When: It’s Someone Else’s Fault

$7.95

Have you ever been blamed for someone else’s mistake? The natural reaction may be to try and shift blame back to the person who made the mistake, but that does not work. Shifting the blame takes time and energy away from solving the problem, which is the ultimate goal. Ignore the injustice of being blamed for something you did not do and focus on solving the problem. This video demonstrates how to respond when a mistake is brought to your attention. Use the communication tips in this course to help solve the problem and move on from a mistake. This course is part of the “Resolving Conflict When…” series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem.

Description

Audience:
Any employee looking for communication tactics for dealing with a situation where an error in someone’s work is discovered

Workplaces:
Offices

Topics:
It’s Someone Else’s Fault

Languages:
en

Video Format:
HD

Quiz Questions:
5

Number of Lessons:
1

Training Time:
3-8 minutes

Closed Captioning:
Yes

Devices Supported:
Windows, Apple, Android, Chrome

Required Plugins:
None

Interactive Producer:
Mastery Training Content Network

Original Content Producer:
SoftSkillsU