Questioning Skills
$11.95
It is imperative to ask the right questions when engaging with customers. One negative experience is all it takes for a customer to leave, and word of mouth and social media are extremely powerful influences. This training module covers the purpose of asking questions, various types of questions, getting answers, and conversation control. Utilize this course as your train new customer service representatives and as an opportunity to assist existing agents in brushing up on their communication skills when interacting with customers.
Description
Audience:
This course is aimed primarily at those who interface directly with customers on a regular basis as part of their job.
Workplaces:
Not Specified
Topics:
Introduction|Why We Ask Questions|Different Questioning Types|Other Question Types|Getting Answers|Conversation Control|Recap
Languages:
en
Video Format:
HD
Quiz Questions:
0
Number of Lessons:
7
Training Time:
9-9 minutes
Closed Captioning:
No
Devices Supported:
Windows, Apple, Android, Chrome
Required Plugins:
None
Interactive Producer:
Mastery Training Content Network
Original Content Producer:
LearningPlanet
