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Everyone has had a bad customer service experience. The outcome is determined by how it’s addressed. As a customer service professional, it is essential you produce an appropriate resolution to all customer problems and illustrate your willingness to address all customer feelings. This training program demonstrates the necessary skills to successfully resolve service issues. Service recovery, as explained in this training presentation, includes what you must do to keep the upset consumer as your customer. No one can afford to lose a customer that could have been saved. This video prepares learners to apply the six-step process to resolve customer issues with a focus on retention.
All customer service professionals interested in service recovery techniques
Introduction|What Is Service Recovery?|Respond Promptly|Take Ownership|Apologize Sincerely|Solve The Problem|Manage Their Feelings|Verify Satisfaction|Review
Number of Lessons:
Windows, Apple, Android, Chrome
Mastery Training Content Network
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