How To Deliver Proactive Customer Service

$24.95

This online video training educates viewers on best practices for dealing with customers and potential customers. Viewers learn how to create better customer experiences with proactive customer service. This video gives examples of positive and negative customer interactions during telephone orders, face to face conversations, and complaint calls. This online training explains the three different types of customer service, passive, average, and proactive, and educates employees on how to better serve customers. Employees who know how to make customers feel positive about their experience helps your company become more profitable.

Description

Audience:
All employees responsible for handling customer service matters

Workplaces:
Hotels and Motels|Offices

Topics:
Introduction|Passive Customer Service|Average Customer Service|Proactive Customer Service|Handling Complaints: Passive|Handling Complaints: Average|Handling Complaints: Proactive|Tools Of Proactivity|Rapport Building Opportunities|Soft Question Selling|Review

Languages:
en

Video Format:
HD

Quiz Questions:
20

Number of Lessons:
11

Training Time:
19-39 minutes

Closed Captioning:
Yes

Devices Supported:
Windows, Apple, Android, Chrome

Required Plugins:
None

Interactive Producer:
Mastery Training Content Network

Original Content Producer:
SoftSkillsU