How To Deliver Proactive Customer Service
$24.95
This online video training educates viewers on best practices for dealing with customers and potential customers. Viewers learn how to create better customer experiences with proactive customer service. This video gives examples of positive and negative customer interactions during telephone orders, face to face conversations, and complaint calls. This online training explains the three different types of customer service, passive, average, and proactive, and educates employees on how to better serve customers. Employees who know how to make customers feel positive about their experience helps your company become more profitable.
Description
Audience:
All employees responsible for handling customer service matters
Workplaces:
Hotels and Motels|Offices
Topics:
Introduction|Passive Customer Service|Average Customer Service|Proactive Customer Service|Handling Complaints: Passive|Handling Complaints: Average|Handling Complaints: Proactive|Tools Of Proactivity|Rapport Building Opportunities|Soft Question Selling|Review
Languages:
en
Video Format:
HD
Quiz Questions:
20
Number of Lessons:
11
Training Time:
19-39 minutes
Closed Captioning:
Yes
Devices Supported:
Windows, Apple, Android, Chrome
Required Plugins:
None
Interactive Producer:
Mastery Training Content Network
Original Content Producer:
SoftSkillsU
