How To Deal With Irate Customers And Callers

$24.95

As a service professional you have likely dealt with a few irate customers. Do you cringe and immediately seek help or worse, do you get angry? Explore the tried and true method to guide unhappy customers through a resolution with this online video training. This four-point plan reminds you the customer is not angry with you; it is not personal. Viewers learn the ASAP technique to diffuse the situation. Employees in customer-facing positions must be armed with all the tools necessary for success, which must include techniques for diffusing escalated situations. Well-equipped employees are more confident and able to deal with irate customers and callers.

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Description

Audience:
All those who work in customer service

Workplaces:
Offices

Topics:
Introduction|It’s Nothing Personal|Use The ASAP Technique|You Can Satisfy Most Of The People Most Of The Time|Use The Swear Stopper|Review

Languages:
en

Video Format:
HD

Quiz Questions:
20

Number of Lessons:
6

Training Time:
11-31 minutes

Closed Captioning:
Yes

Devices Supported:
Windows, Apple, Android, Chrome

Required Plugins:
None

Interactive Producer:
Mastery Training Content Network

Original Content Producer:
SoftSkillsU