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As a service professional you have likely dealt with a few irate customers. Do you cringe and immediately seek help or worse, do you get angry? Explore the tried and true method to guide unhappy customers through a resolution with this online video training. This four-point plan reminds you the customer is not angry with you; it is not personal. Viewers learn the ASAP technique to diffuse the situation. Employees in customer-facing positions must be armed with all the tools necessary for success, which must include techniques for diffusing escalated situations. Well-equipped employees are more confident and able to deal with irate customers and callers.
All those who work in customer service
Introduction|It’s Nothing Personal|Use The ASAP Technique|You Can Satisfy Most Of The People Most Of The Time|Use The Swear Stopper|Review
Number of Lessons:
Windows, Apple, Android, Chrome
Mastery Training Content Network
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