Delivering Balanced Customer Service

$24.95

Businesses lose millions of dollars every year because of poor customer service. This training explains how to provide personal and caring customer service in a businesslike, friendly manner. Viewers learn the importance of keeping a smile in your voice and maintaining a high-energy level when handling telephone calls all day long. The video shows scenarios for problem solving and displaying empathy in difficult or unpleasant situations. The training emphasizes how to avoid “emotional leakage” by regaining your professional composure and shifting gears emotionally. This is a great training for new or veteran customer service representatives to help stay focused on providing balanced customer service.

SKU: sskubfcs_vod Category: Tag:

Description

Audience:
Customer service representatives, call center specialists and help desk personnel

Workplaces:
Offices

Topics:
Introduction|What Is Business Friendly Customer Service?|Every Call Is Unique|Solve The Problem – Don’t Argue|Show Empathy|Smile|Avoid Emotional Leakage|Review

Languages:
en

Video Format:
HD

Quiz Questions:
20

Number of Lessons:
8

Training Time:
17-37 minutes

Closed Captioning:
Yes

Devices Supported:
Windows, Apple, Android, Chrome

Required Plugins:
None

Interactive Producer:
Mastery Training Content Network

Original Content Producer:
SoftSkillsU