Complaint Handling

$11.95

Nobody likes a complainer. However, as with so many things, especially in a professional situation, we must deal with these encounters in a tactful and polite manner. This is particularly important if our jobs and company’s reputation are on the line. Luckily, this training module comes packed with tips for handling complaints. The course covers what really makes a customer challenging, facts about complaints, the actual complaint process, escalation procedures, and five pitfalls to avoid. Utilize this course to help facilitate your customer service staff in being the best ambassadors for your organization.

SKU: lplnchan_vod Category: Tag:

Description

Audience:
This course is geared toward anyone in a customer-facing role interested in improving their customer service delivery skills.

Workplaces:
Not Specified

Topics:
Introduction|What Makes Customers Challenging|Facts About Complaints|The Complaint Process|Escalation Procedures|5 Pitfalls To Avoid|Recap

Languages:
en

Video Format:
HD

Quiz Questions:
0

Number of Lessons:
7

Training Time:
10-10 minutes

Closed Captioning:
No

Devices Supported:
Windows, Apple, Android, Chrome

Required Plugins:
None

Interactive Producer:
Mastery Training Content Network

Original Content Producer:
LearningPlanet