A Mindset For Superior Service

$24.95

Providing great customer service, for external and internal customers, requires a mindset for superior service. This training details the seven characteristics of a good customer service rep (CSR). Characteristics covered range from empathy to resiliency. The video demonstrates a scenario for each characteristic and highlights the improper and correct ways of handling customers. The course discusses how CSRs sometimes encounter irate or difficult customers, which can affect how the next customer is handled. This online training video demonstrates how to meet the customer needs and resolve any issues, while staying in line with the objectives of the company.

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Description

Audience:
Individuals looking to improve customer service skills

Workplaces:
Hotels and Motels|Offices

Topics:
Introduction|Empathy|Enthusiasm|Ownership|Responsibility|Adaptability|Balance|Resiliency|Review

Languages:
en

Video Format:
HD

Quiz Questions:
20

Number of Lessons:
9

Training Time:
23-43 minutes

Closed Captioning:
Yes

Devices Supported:
Windows, Apple, Android, Chrome

Required Plugins:
None

Interactive Producer:
Mastery Training Content Network

Original Content Producer:
SoftSkillsU