Customer Service Supervision – Quality Matters As Much As Quantity

$3.95

This video shows how a supervisor who focuses on performance numbers and dismisses employee concerns creates uncaring service providers, and in contrast how a supervisor who cares about his employees, develops service providers who care about their customers. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”

Description

Audience:
Supervisors of Customer Service Reps

Workplaces:
Offices

Topics:

Languages:
en

Video Format:
SD-Wide

Quiz Questions:
0

Number of Lessons:
1

Training Time:
3-3 minutes

Closed Captioning:
No

Devices Supported:
Windows, Apple, Android, Chrome

Required Plugins:
None

Interactive Producer:
Mastery Training Content Network

Original Content Producer:
Video Visions