Customer Service – It’s Not My Department

$4.95

Customer service reps need to take ownership of their roles and take the extra effort to help a customer, even if what the customer is asking falls out of their realm of expertise. This video shows you how just sending a customer to another department sends them out the door. In the “right way” scenario the rep learns what the customer needs and walks her over to the right department; leaving him and the customer a lot happier. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”

SKU: vviscsi0_vod Category: Tag:

Description

Audience:
Customer service reps

Workplaces:
Retail Stores

Topics:

Languages:
en

Video Format:
SD-Wide

Quiz Questions:
0

Number of Lessons:
1

Training Time:
2-2 minutes

Closed Captioning:
No

Devices Supported:
Windows, Apple, Android, Chrome

Required Plugins:
None

Interactive Producer:
Mastery Training Content Network

Original Content Producer:
Video Visions