Customer Service – I’m Right, You’re Wrong

$4.95

This microlearning provides an example of how engaging in an argument with a customer can only lead to a negative interaction. Learn how a phone rep – determined to show he’s right and the customer is wrong – gets a bad review on a blog, and in contrast, by focusing on solving the customer’s problem earns positive feedback. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service Gone Viral.”

SKU: at30csir_vod Category: Tag:

Description

Audience:
Customer service reps

Workplaces:
Retail Stores

Topics:

Languages:
en

Video Format:
HD

Quiz Questions:
0

Number of Lessons:
1

Training Time:
3-3 minutes

Closed Captioning:
No

Devices Supported:
Windows, Apple, Android, Chrome

Required Plugins:
None

Interactive Producer:
Mastery Training Content Network

Original Content Producer:
Access Training Media